Privacy Policy
Last updated: June 2025
Introduction
At Eyeprovide, we’re committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us by phone, or visit our clinic.
We may update this policy periodically, so we encourage you to review it regularly. By using our website or services, you agree to be bound by this policy.
If you have any questions, please contact us at:
[email protected]
Eyeprovide, Wych Hill, Woking, Surrey, GU22 0EU, United Kingdom
01483 678658
Who We Are
We are Eyeprovide, an independent provider of professional optical and hearing care services in the UK. Our focus is delivering personalised, high-quality eye and hearing health services to the local community.
Information We Collect
We collect personal data when you:
- Use our website (e.g., contact us, book an appointment)
- Call us to make enquiries or book a visit
- Visit our clinic
- Sign up for marketing emails or promotions
Data may include:
- Name, date of birth, and contact details (address, email, phone)
- IP address and website usage (via cookies)
- Appointment preferences and medical information relevant to your care
Payment details (if applicable) are processed securely via third-party providers; we do not store your card information on our servers.
How We Use Your Information
We use your data to:
- Manage appointments and services
- Send appointment reminders or updates
- Respond to enquiries or feedback
- Send promotional offers (if you’ve opted in)
- Improve our website and services
As a healthcare provider, we may also contact you for essential care reminders, such as eye or hearing check-ups, in line with clinical best practices.
Legal Basis for Processing
We process your information based on:
- Your consent (e.g., for marketing)
- Contractual necessity (e.g., when booking appointments)
- Legal obligations (e.g., medical recordkeeping)
- Our legitimate interests in improving services and maintaining communication
Data Retention
We retain your data for as long as necessary to provide our services and as required by healthcare regulations. For example:
- Adult records: Retained for 10 years
- Children: Retained for 10 years after the last appointment or until the patient’s 25th birthday (whichever is later)
- Hearing care: Minimum of 7 years
Sharing Your Information
We will never sell or rent your data.
We may share it with trusted third-party service providers (e.g., labs, IT providers, payment processors) only as necessary to deliver our services. All partners comply with strict data protection standards.
We may also share your data:
- When legally required (e.g., law enforcement, fraud prevention)
- During a business transition (e.g., merger or transfer of records to another care provider)
NHS and Data Protection Compliance
As a healthcare provider, we fully comply with NHS data governance, the UK GDPR, the Data Protection Act 2018, and ICO guidelines.
Patient data used for public health planning or auditing is anonymised unless consent is provided.
Your Rights
You have the right to:
- Access the information we hold about you
- Request corrections to inaccurate data
- Withdraw consent for marketing communications
- Ask us to delete your information (subject to legal/clinical obligations)
- File a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how your data is handled
To exercise your rights, contact us at: [email protected]
Cookies and Website Analytics
We use cookies to:
- Improve your browsing experience
- Understand how visitors use our site (via Google Analytics)
- Deliver personalised content or ads (via services like Facebook Pixel)
Security Measures
We take appropriate steps to ensure your data is secure:
- Encrypted communication via SSL
- Access control and staff training
- Secure third-party payment systems
- However, no system is 100% secure — please be mindful when sharing personal information online.
Children’s Privacy
External Links
Contact Us
If you have any questions or concerns, reach out via:
[email protected] Eyeprovide, Wych Hill, Woking, Surrey, GU22 0EU, United Kingdom 01483 678658