Terms And Condition

Last updated: June 2025

Welcome to Eyeprovide

By accessing or using our website, booking services, or visiting our clinic, you agree to the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, please do not use our services.

About Us

Eyeprovide is an independent provider of optical and hearing care services in the UK. Our services include eye tests, hearing assessments, prescription eyewear, hearing aids, and general advice regarding vision and hearing health.

Website Use

You agree to use our website only for lawful purposes. You must not:

  • Misuse or interfere with the site or its security features
  • Attempt to access areas of the site you’re not authorised to access
  • Submit any false or misleading information

We reserve the right to restrict or remove access to the site at our discretion.

Booking Appointments

Appointments can be booked through our website, over the phone, or in person.

By booking:

  • You agree to provide accurate personal and contact information
  • You accept that missed appointments may result in delays or charges (if applicable)
  • We may send you confirmation or reminder emails/SMS related to your booking

Health Advice Disclaimer

Information provided on our website is for general informational purposes only and does not replace medical or professional advice.

For specific diagnosis or treatment, please consult our qualified professionals during your appointment.

Pricing and Payment

Prices for products or services will be explained by our team.

Where applicable:

  • Full payment is due at the time of purchase
  • Any offers or promotions are subject to availability and may be withdrawn at any time
  • NHS entitlements (if applicable) will be explained and honoured in line with current guidelines

Refunds and Returns

Our refund/return policy complies with UK consumer protection laws.

  • Prescription eyewear and hearing aids are custom-made and non-refundable unless faulty
  • We’ll always work with you to address concerns with your purchase or service

Intellectual Property

All content on this website, including logos, images, text, and design, is the property of Eyeprovide or licensed appropriately.

You may not reuse or reproduce any material from our site without written permission.

Third-Party Links

Our website may contain links to other websites. These are provided for convenience only. We do not endorse or accept responsibility for the content or privacy policies of external sites.

Privacy

Please review our Privacy Policy to understand how we collect, use, and safeguard your personal data

Changes to Terms

We may update these Terms and Conditions at any time without prior notice. Continued use of the website or our services implies acceptance of the current terms.

Contact Us

If you have any questions about these Terms and Conditions, feel free to contact us:

📧 [email protected]
📍 Eyeprovide, Wych Hill, Woking, Surrey, GU22 0EU, United Kingdom
📞 01483 678658